N1 Partners Group is a rapidly growing IT product company which always welcomes professionals in various areas of IT and iGaming to join the team. We are looking for highly motivated and goal-oriented individuals who are willing to share their thoughts and ideas with like-minded people and get additional knowledge and experience in return.

Responsibilities:

• Analysis and monitoring of the main KPIs;
• Design and manage VIP loyalty programs
• Oversee the management of high-value VIP clients, ensuring personalized and exceptional service.
• Mentor, and manage the VIP team
• Collaborate with the Product and Tech teams to develop tools and features that enhance the VIP experience.
• Explore new technologies (e.g., AI, CRM systems) to improve VIP management and personalization
• Organize exclusive events, physical gifts for VIP players.
• Coordinating with departments to improve VIP segment;
• VIP promo plan preparation;

Requirements:

• Minimum 3+ years of experience in gaming industry;
• Analytical and strategic thinking skills;
• Data-driven and User-oriented approach is a must;
• Experience in team management;
• Knowledge of different CRM systems and experience in setting up the trial, and onboarding processes using them (Intercom, WA messengers, Customer.io)
• Experience and knowledge working with main KPIs such as Retention Rate, GGR, NGR, ARPU;
• Knowledge of analytical tools, excel. Ability to analyze, interpret, draw conclusions and implement solutions to a variety of complex issues;
• English - Upper intermediate level (B2).

What we offer:

• Full time remote work opportunities and flexible working hours.
• Paid 4 Sick Days and 1 Day Off per calendar year.
• Free online English lessons with a native speaker.
• Generous referral program.
• Training, internal workshops, and participation in international professional. conferences and corporate events.